At The Skin Lush, we aim to provide you with the best possible shopping experience. Please note that we do not accept order cancellations. However, we offer refunds under certain circumstances.

Refund Criteria:

1. Damaged Products:
If you receive a damaged product, we’re here to help. To initiate a refund or exchange, we require videos and pictures of the damaged item. Please send this to us at skinlush25@gmail.com or @the_skin_lush on Instagram. We will assess the issue, and based on our findings, we will either refund your purchase or exchange the product for you.

2. Wrong Product Delivered:
In the rare event of receiving the wrong product, don’t worry; we’ll make it right. To rectify this, we’ll need videos and pictures of the incorrect item. Kindly send these materials to us at skinlush25@gmail.com or @the_skin_lush on Instagram. We will promptly resend the correct product to you. The resending process will be initiated within 1 week from the date of your complaint, and the refund will be processed within 4 days.

Return and Refund Conditions:

We do not offer returns or refunds unless the product is damaged.
To be eligible for a return, the item must be unused and in the same condition as when you received it. It should be in its original packaging.
Please provide a photo of the damaged item as proof and email it to skinlush25@gmail.com
Items must be returned within 3-4 days of receipt.

Refund Process:

Once we receive your returned item and inspect it, we will send you an email to confirm the receipt of the item.
We will then notify you of the approval or rejection of your refund request.
If your request is approved, the refund will be processed, and a credit will be applied automatically to the original method of payment within 5-7 working days.

Note: Sale items are not eligible for refunds. Only regular priced items can be refunded.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please send us an email at skinlush25@gmail.com and return the item to the following address:

AD 244 Salt Lake Sector 1
Kolkata 700064

If you have any questions or require further assistance regarding our refund and return policy, please do not hesitate to contact us. Your satisfaction is our priority at The Skin Lush.